FAQs
Below you'll find some of our most frequently asked insurance questions. Some may be questions you didn't even know you had.
Billing
AFI E-Z Pay is an automated Bill Payment service that is offered free from AFI. It provides a secure way to pay your bills electronically.
It's easy you can do one of the following:
- Initiate this over the phone by calling 800-524-9325.
- You can obtain an authorization form and mail to AFI.
- Login to your AFIconnect account.
Once we receive your signed authorization, we can begin the process to automatically pay your bills.
Contact AFI at 800-524-9325 as soon as you know. Depending on the timing, we may need to stop the automated bill payment. If you are switching to a new bank, you will need to complete a new authorization form. If you are staying at your current bank, just changing accounts there, we can make that change over the phone.
You can specify what day of the month (1-28) you want your payment debited. The payment will be withdrawn on that day or the next business day.
We accept cash; check; money order; electronic payments (ACH) and credit cards (Visa or Master Card).
Yes, you can register your AFIconnect account or sign-in to your account if already register and pay your bill online.
The payment will be recorded on your account on the date the payment was made.

