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What AFI Members are Saying
Thank you so much for all your help! I'm so glad I switched over to AFI! Have a fantastic day.
Former Air Force, Senior Airman; Member Since 2010
When my car broke down, and I was stranded in the middle of nowhere. I had no idea how to contact roadside assistance so I called AFI customer service. Your representative went WAY above and beyond the call of duty in helping me in my situation. I have never received such stellar service ANYWHERE. She made a very difficult situation, a little better. Thank you so much for having employees like that!!!
- Active Air National Guard, Master Sergeant; Member Since 2009
I have insurance agents say they can get me a lower premium, I wouldn't consider switching to another company for any amount. Every time I've had dealings with AFI I've received good service.
- Former Army, First Sergeant; Member Since 1985
Thank you so much for your attention and help. We truly appreciate all of the folks at Armed Forces Insurance. I have always prided myself for my military service but you and the people there truly make me feel great about the 7.5 years I spent in the Navy.
- Former Navy, Petty Officer 2nd Class; Member Since 2009
I would rather call Armed Forces Insurance than USAA (currently has auto coverage with them) because AFI has knowledgeable employees and they are always pleasant to talk with.
- Retired Air Force, Lieutenant Colonel; Member Since 2003
Thank you so much for your personal thank you card for becoming a new AFI client. I want to tell you, I could have never made the informed decisions pertaining to my choices, had it not been for your excellent employees. They far exceeded my expectations as far as knowledge of your products, stepped "way outside the box" of customer service. They were very quick with responses and even went to bat for me with my mortgage company.
- Widow of Former Air Force, Technical Sergeant; Member Since 2011
I'm extremely grateful for AFI's service while handling my claim. The service provided was overwhelmingly good and I couldn't believe how seamlessly everything was handled.
- Retired Army, Master Sergeant; Member Since 1982
I just wanted to take this time to say thank you!! During the past year we have been through probably the roughest and most stressful times of our lives. During this time AFI was always available and so very helpful in such a trying time. Having never had a claim, and not really knowing what to do or expect, they really helped us greatly!
- Retired Navy, Petty Officer 1st Class; Member Since 2006
Thank you - it's rare to find such personal business interaction these days.
- Retired Army, Lieutenant Colonel; Member Since 1979
Thank you so very much for the help you gave me today with my auto policy. You were nice, knowledgeable, prompt and very courteous. To be honest I could have gone with another insurance company today and received a lower cost but the reason I did not use the other company is due to the wonderful service AFI gave me.
- Retired Navy, Chief Petty Officer; Member Since 2002
In the midst of throwing my father a 90th birthday party, I had a wind claim. I'm very happy with how professional AFI was and with how quickly they responded. I'm very thankful they were able to get someone out to my house so quickly to prevent further damage from occurring. Without a doubt I made the right decision in moving my coverage to AFI!
- Child of AFI Member; Member Since 2010
I'm extremely pleased with the customer service and the direct attention I received from AFI. You're like the old day local agents that seemed to care. Now days all these companies work by phone, just like AFI, but AFI really CARES about me and making sure I understand my policy.
- Retired Air Force, Senior Master Sergeant; Member Since 2005
