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  There may be several technical reasons why you are experiencing difficulties on our site. Below you will find some technical support to make your time spent on our site more pleasurable. If the technical support listed below is still not helping, please email service@afi.org or call one of our Customer Service Representatives at 1-800-495-8234.
Recommended Browser
Recommended Screen Resolution
Difficulty accessing the site
Allow Java Script
Download Acrobat Reader
Download Macromedia Flash Player
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Recommended Browser

To view afi.org we recommend using Microsoft® Internet Explorer 5.0. (or higher) or Netscape® Navigator® 6.0 (or higher). Using older or other browsers may affect the appearance of the site.

To download a free version of Internet browsers:

Internet Explorer logo Internet Explorer
Netscape logo Netscape
Recommended Screen Resolution

Afi.org was designed using 1024 x 768 pixels screen resolution. To change the settings:
1. Right click on the desktop.
2. Select Properties>Settings Tab.
3. Drag the slide towards the 1024 x 768 setting.
4. Click Apply>OK.

Site Security
The security for our site is based on 128-bit encryption during SSL session. How do you know when you are on a secure site or location in a site? There are two ways:
  • First the web site address will begin with https.
  • Second you will find a padlock in the status bar at the bottom of the page.

    Our security is provided by GeoTrust®. Click on the Geotrust logo below. Enter the six digit number on the logo, click submit and information will be provide to you about the security being used on this site.

Allow Java Script  
 

Java Script on our site is used to interact with the you. When Java Script is turned off you are not made aware of steps that can save you time and provide you information about our site.

Enabling Java Script in Internet Explorer (IE) 5.5 or higher:
1. With your browser open, select Tools>Internet Options.
2. Select the "Advanced" tab.
3. Scroll down to "Active Scripting" options. You will have to scroll several times.
4. Select the "Enable" radio button for "Active Scripting."
5. Select the "Enable" radio button for "Allow paste operations via script."
6. Click the "OK" button.

Enabling Java Script in Netscape Navigator:
1. With your browser open, select Edit >Preferences.
2. Select the "Advanced" category.
3. Click the Enable "Java" option.
4. Click the Enable Java Script for Navigator" option.

 
Download Adobe Acrobat Reader®
  Several location through the AFI's web site you have the option to view the printed brochure we mail to members or prospective members. You may need to download a reader to your computer.
 
  Adobe Acrobat Reader logo Adobe® Acrobat Reader®.
  Download Macromedia Flash Player®
  At the top of the web pages there is a flash graphic that enhances the look of the web site.  You may want to download the Macromedia Flash Player® to your computer.
  Macromedia Flash Player Macromedia Flash Player®

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