At Armed Forces Insurance, we want to make sure your payments are posted quickly and accurately. Following these best practices helps avoid delays and ensures your account stays up to date.

Use the provided envelope and payment stub

When you return your check with the payment stub in the provided envelope, our automated system can immediately read your account information and apply the payment. This is the fastest and most reliable method.

Why stubs matter

Payments received without a stub must be handled manually. Manual transactions are processed after automated ones, which can delay posting. An operator must review your payment, search for instructions, and determine the correct account. If you have multiple accounts or if a match isn’t clear, your payment may be held for additional research.

Bill pay service payments

Payments sent through third-party Bill Pay services are not electronic transfers. Instead, a physical check is printed and mailed to Armed Forces Insurance:

• These checks always arrive without a payment stub, which means they must be processed manually
• Mail delivery times add several days before your payment is received
• To prevent delays, always include your full Payor Account Number on your bill so we can post it to the correct account

The bottom line

Using the payment stub and return envelope ensures your payment is handled automatically and posted quickly. Any payment without a stub—or from a Bill Pay service—requires manual processing, which can cause delays.

By following these best practices, you’ll help us process your payments efficiently and keep your account current.

And Remember . . .

As the holidays approach, the mail service tends to move a little slower. Choose Recurring Electronic Funds Transfer (EFT) and Paperless Billing.

Signing up is easy, register or login to afi.org/AFIconnect and enroll in EFT and Paperless Billing today, or call a Payment Representative at 800-524-9325.  If you’re not ready to switch, you can always make a payment securely through AFIconnect.

Armed Forces Insurance — Our Mission Is You ®

Armed Forces Insurance was founded in 1887 by military leaders with a single mission: to protect the property of those who protect our nation. We offer premium quality, competitively priced property and casualty insurance to military professionals throughout the United States and overseas. Armed Forces Insurance understands that its members have unique circumstances and insurance needs, enabling the company to offer a level of personalized service that's unequalled in the industry. For more information, visit www.afi.org and follow us on LinkedIn, Facebook, X and Instagram.