What AFI Members Are Saying

Thank you for your assistance and caring. You demonstrate that "our mission is you" is just not a slogan.

- Retired Army Colonel; Member Since 1983

AFI handling of my claim was outstanding. Prompt, friendly and customer oriented. It's a pleasure to do business with everyone in the company. Keep up the fine work!

- Retired Air Force Lieutenant Colonel; Member Since 1991

I received my policy renewal package a few days ago, and my wife and I had some questions. I called AFI this morning, and the customer service experience was remarkable in every respect. First of all, I was amazed to experience no annoying voice prompts. The agent answered the call promptly. She was personable, completely professional, and a pleasure to deal with. She quickly answered all my questions. The caliber of service on this call was great. Please pass on my appreciation to the whole organization.

- Retired Navy Commander; Member Since 2003

Whatever our situation is, Armed Forces Insurance is always there to help us. We get prompt and professional responses, with good advice and information to questions we didn't even know we needed to ask. We always appreciate the customer service representatives from all the different service departments/areas.

- Retired Air Force Master Sergeant; Member Since 1982

Your customer support has been inexplicably proficient. You know that your quality service is more than a five star rating. Thank you for all your support.

- Former Army Master Sergeant; Member Since 2011

I have never received such outstanding, informative and courteous service from an agent of another company or organization.

- Retired Navy Captain; Member Since 1964

AFI's customer service is among the best I have dealt with in the bank/insurance industries over the past few years. I have never waited too long to speak with a human, and have never failed to get a complete answer to any question. Bravo!

- Active Army Lieutenant Colonel; Member Since 1991

I want to thank you and your staff for helping us with our claim. I really appreciate your staffs outstanding assistance and quick settlement. We've heard so many horror stories (not about AFI) of people having such a hassle and hard times on settlements. Your staff was wonderful and a pleasure to work with.

- Retired Air Force Master Sergeant; Member Since 1984

It is so refreshing to receive such wonderful support, as I am working overseas in the UAE where customer service is an unknown topic. AFI provided the requested information and recommended additional ideas to enhance my tools for influencing my account matters on my own...giving me control via on-line tools. I can't picture working with another company.

- Retired Marine Corps Lieutenant Colonel; Member Since 2011

I've been insured with AFI since 1962, AFI's service has ALWAYS been awesome. Always courteous, timely, and knowledgeable. Today that service level just moved higher, when I didn't think it could get better. The AFI agent was extremely intelligent, professional and courteous.

- Retired Army Colonel; Member Since 1962

AFI really made me and my wife feel appreciated for my service in the military, (I proudly enlisted on my 17th birthday in 1966) and a tour in Vietnam, where I became disabled. I have not been shown the respect in such a dignified and professional way by any company as we were made to feel by AFI.

- Former Army Sergeant; Member Since 2011

I give AFI an A+ for its support related to our house fire. When this started, the insurance adjuster said he worked with 200 different insurance companies and that AFI was unquestionably the best. He hit the mark! Thank you for your personal involvement and commitment with our claim resolution.

- Retired Air Force Lieutenant Colonel; Member Since 2002

Thank you - it's rare to find such personal business interaction these days.

- Retired Army Lieutenant Colonel; Member Since 1979

I'm extremely pleased with the customer service and the direct attention I received from AFI. You're like the old day local agents that seemed to care. Now days all these companies work by phone, just like AFI, but AFI really CARES about me and making sure I understand my policy.

- Retired Air Force Senior Master Sergeant; Member Since 2005